Here are some things to check if you are having trouble getting started. If you cannot find an answer to your question, send us an email anytime.
Agent Must Be Installed
If you are attempting to call one of the Agent Methods, but seeing an error in the console that
TrackJS: Agent must be installed, then check:
- The call to
TrackJS.install()must occur before any other methods may be called. Make sure that your code where the agent is installed executes as early as possible. See Installation for more.
The agent can only be installed once into the document, and only the first call to
TrackJS.install() is processed. If you are seeing
TrackJS: already installed. in your console, then check:
- Search your code for
TrackJS.install, make sure it is only being called once.
- Check that any browser plugins you may be using are not injecting TrackJS onto the page.
When you load the page, you see an error in console that
TrackJS: missing token, then check:
- Your call to
TrackJS.install()includes the required
tokenproperty. If you inject the token from your configuration dynamically, make sure that the injection is working.
If you have have attempted to send an error using
TrackJS.track(), but you do not see any data in your TrackJS Dashboard, then check the following things:
- Confirm you have used the correct
tokenfor your account when calling
TrackJS.track()has been called, do you see a network request to the
- If you have setup Application Segments, make sure you are sending the correct
applicationkey when calling
- Check your Dashboard Filters to make sure you are showing the Application, Domains, Time Ranges, and other facets that might exclude your errors from view.
NOTE Some adblockers with aggressive settings may block the reporting of errors. If your
Capture requests are failing, make sure your adblocker is disabled.
TrackJS is not Defined
If you are attempting to call one of the Agent Methods, but seeing a ReferenceError in console that
TrackJS is not defined, then check:
- If you are bundling the agent as a module, make sure that the agent code has been included and loaded before attempting to use it.
- If you are referencing the agent as a script, make sure the script tag is as early in the load order as possible. Ideally it should be the first
<script>on the page.
- Make sure you have your adblockers disabled. Aggressive adblockers may prevent the agent from loading.
If your errors in the TrackJS Dashboard are missing context and only showing the message
Script error, then check:
cross-origin="anonymous"to bypass this policy
- Check out our Forensic Report on Script Error for more info.